Return and Exchange Policy

Last Updated: July 25, 2026

At Rovik, we want you to shop with confidence. If you are not completely satisfied with your purchase, please review our Return and Exchange Policy below.

Return Eligibility

You may request a return within 30 days of receiving your order.

To qualify for a return, the item must:

Be unused and in its original condition;
Be returned in its original packaging;
Include all accessories, manuals, and components (if applicable);
Be accompanied by proof of purchase or your order confirmation.

Returns that do not meet these conditions may not be accepted.

Exchange Policy

We offer exchanges for items that:

Arrive damaged or defective;
Are incorrect due to our error;
Have manufacturing defects.

If you would like to exchange an item for a different size, color, or model, please contact our customer support team. Exchanges are subject to product availability.

Non-Returnable Items

The following items are generally not eligible for return or exchange:

Gift cards;
Digital or downloadable products;
Personalized or custom-made items;
Personal care or hygiene products that have been opened or used;
Items damaged through misuse, improper handling, or normal wear and tear.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong item, please notify us within 7 days of delivery.

To help us process your request quickly, please provide:

Your order number;
A description of the issue;
Clear photos of the item and its packaging.

Once your claim has been reviewed and approved, we will provide a replacement, exchange, or refund as appropriate.

Return Process

To initiate a return:

Contact our customer support team.
Provide your order number and the reason for the return.
Follow the return instructions provided by our team.
Ship the item back using the approved return instructions, if required.

Please do not return products without first contacting us, as unauthorized returns may experience delays or may not be accepted.

Return Shipping Costs

Customers are generally responsible for return shipping costs unless:

The wrong item was sent;
The product is defective or damaged upon arrival;
The return is required because of an error made by Rovik.

Refunds After Return

Once your returned item is received and inspected, we will notify you of the outcome.

If approved, any applicable refund will be processed to your original payment method within 5–10 business days. Processing times may vary depending on your financial institution.