Refund Policy

Last Updated: July 25, 2026

At Rovik, customer satisfaction is our priority. If you are not completely satisfied with your purchase, please review our refund policy below.

Order Cancellation

Orders may be canceled within 12 hours of purchase. After this period, your order may already be processed or prepared for shipment and cannot be canceled.

To request a cancellation, please contact our support team as soon as possible.

Returns

We accept return requests within 30 days of the delivery date.

To be eligible for a return:

The item must be unused and in its original condition.
The item must be returned in its original packaging.
Proof of purchase or order confirmation is required.

Certain products may not be eligible for return due to hygiene, safety, or other applicable reasons.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.

Please include:

Your order number;
A description of the issue;
Clear photos of the product and packaging.

We will review your request and, if approved, provide a replacement or full refund at no additional cost.

Refund Process

Once your returned item has been received and inspected, we will notify you of the status of your refund.

If approved, your refund will be issued to your original payment method within 5–10 business days. Processing times may vary depending on your payment provider or financial institution.

Non-Refundable Items

Refunds are generally not available for:

Gift cards;
Downloadable digital products;
Personalized or custom-made items;
Items returned damaged due to misuse;
Products returned without prior authorization when required.

Shipping Costs

Original shipping charges are generally non-refundable unless:

The wrong item was shipped;
The product arrived damaged or defective;
The return is required due to an error on our part.

Customers are responsible for return shipping costs unless otherwise required by applicable law.

Chargebacks

If you experience any issue with your order, we encourage you to contact our customer support team before initiating a chargeback. We are committed to resolving concerns quickly and fairly.